AI in practice software — accountable, or not at all
Every vendor now says 'AI'. The question that separates marketing from product: what exactly can the AI do, who approves it, and where is that logged?
Agents as accountable team members
Intellicore's AI agents live in the same accounts model as your staff: explicit capability matrices, per-agent capacity limits, response-time SLAs, and the same permission system — every permission is marked for people, for agents, or both, so an agent literally cannot hold a right you've reserved for humans. Approve-and-send, for instance, is people-only by design.
Humans can pause, take over or reassign any task at any time; every handoff is recorded with who, when and why; and agents whose success rates drop are automatically stood down. Pre-defined roles — office administrator, patient service, appointment scheduler, communications, data processing — deploy under your control.
What's live today
The SMS receptionist (early access) triages inbound patient texts with permission-scoped tools and drafts replies, bookings or escalations — a human approves every outgoing message; nothing sends on its own. The consent-gated visit scribe transcribes in the browser, audio never leaves the practice device, and the clinician reviews before anything saves.
On the roadmap, published openly: AI copilot with bring-your-own-model keys, AI visit summaries, and a voice receptionist for phones — the same accountability architecture, extended.
Common questions
How does onboarding work?
Our team runs the whole journey: demo and discovery, installation and configuration, data migration from your current system, parallel testing with your team trained on real data, then go-live — with the same team supporting you after. Nothing switches until you've signed off.
Where is my data hosted?
In AWS Sydney (ap-southeast-2) by default, with every practice in its own isolated database schema — no shared tables, no cross-tenant queries. Your data stays in Australia, under Australian jurisdiction.
How does pricing work?
Quoted per practice after a demo, with installation, configuration, migration and training included in onboarding. No self-serve signup, no empty account — you go live with your data and workflows in place.
See it working with your kind of data
Register your interest and we'll arrange a walkthrough of Intellicore configured for your practice — your workflows, your questions, no obligation.