An AI receptionist that respects clinical governance
Clinics want the triage relief; clinical governance wants control and evidence. Intellicore's receptionist is architected so both get their way.
Governance-grade by design
The receptionist is an account, not a black box: explicit capabilities (what it may read and draft), permission scoping identical to staff (rights reserved for people — like approve-and-send — are structurally impossible for agents), capacity limits, and automatic stand-down when success rates drop.
Every triaged text, drafted reply and human approval is recorded with who, when and why — so when governance asks 'what did the AI do last Tuesday', the answer is a report, not a shrug.
Relief where clinics bleed time
Inbound SMS triage — reschedules, confirmations, simple queries — becomes an approval queue handled in gaps, with the patient's history attached. Escalations route to humans immediately; the anxious and the complex never talk to a machine.
Around it, sequences confirm and remind automatically with one-tap links, the flow board shows the waiting room truthfully, and reception's attention returns to patients present rather than messages pending.
Common questions
How does onboarding work?
Our team runs the whole journey: demo and discovery, installation and configuration, data migration from your current system, parallel testing with your team trained on real data, then go-live — with the same team supporting you after. Nothing switches until you've signed off.
Where is my data hosted?
In AWS Sydney (ap-southeast-2) by default, with every practice in its own isolated database schema — no shared tables, no cross-tenant queries. Your data stays in Australia, under Australian jurisdiction.
How does pricing work?
Quoted per practice after a demo, with installation, configuration, migration and training included in onboarding. No self-serve signup, no empty account — you go live with your data and workflows in place.
See it working with your kind of data
Register your interest and we'll arrange a walkthrough of Intellicore configured for your practice — your workflows, your questions, no obligation.