EXACT vs Praktika: two eras, one decision
EXACT brings the market's best-known recall machine; Praktika brought Australian dentistry to the browser first. Comparing them is comparing philosophies.
Where EXACT stands
EXACT, from Software of Excellence (part of Henry Schein One), is a long-established dental practice management system used widely in Australia, New Zealand and the UK. It is known for its recall engine and practice-performance coaching programs, historically deployed on practice servers with hosted options available.
A strong patient-recall and communication engine. Practice-performance consulting and benchmarking built around the software. On the other side of the ledger: Pricing is quote-based and often bundled with term agreements, so comparing true cost against flat subscriptions takes care. Server-based deployments carry the usual hardware, backup and IT overhead.
Where Praktika stands
Praktika is a Melbourne-built, browser-based dental practice management system and one of the earliest cloud options in the Australian market. It covers appointments, charting, billing and recalls on a subscription model, and has a large installed base of Australian dental practices.
Genuinely cloud-based long before most of the market moved. Australian-built, with local support and ADA item handling. Worth weighing: The interface predates the current generation of SaaS design, and some teams find day-to-day navigation takes more clicks than newer systems. Automation depth — reminder sequences, task routing, AI assistance — is lighter than what the newest platforms ship.
The third option
Pick the axis that matters most and these two sort quickly: patient-communication muscle and vendor-led performance programs point to EXACT; browser-based access and subscription simplicity point to Praktika. The 2026 complication is that neither axis requires the trade any more. Cloud-native platforms now ship recall automation as core software — Intellicore chases confirmations and recalls through the same audited task engine its AI agents use — so you can stop choosing between the engine and the browser.
EXACT & Praktika vs Intellicore, at a glance
| Aspect | EXACT & Praktika | Intellicore |
|---|---|---|
| Deployment | EXACT: Server-based with cloud/hosted options · Praktika: Cloud (browser-based) | Cloud-native — any device, no servers, continuous updates |
| Pricing model | EXACT: quoted per practice, commonly bundled with support and coaching programs on term agreements · Praktika: monthly subscription, with pricing tiers published on its website | Quoted per practice; onboarding includes migration and training |
| Automation & AI | Varies — largely pre-AI architectures; confirm current capability with each vendor | Audited task engine + AI agents with human approval on every send |
| Audit posture | Conventional edit-in-place records; confirm audit depth with each vendor | Append-only history, notes lock at 24h, soft-delete only, full audit trail |
Competitor details reflect publicly available information as at August 2026 and may change — confirm specifics with the vendor. All trademarks belong to their respective owners.
Common questions
Should I choose EXACT or Praktika?
It depends on what you optimise for. EXACT's strengths: a strong patient-recall and communication engine. Praktika's: genuinely cloud-based long before most of the market moved. Our honest suggestion is to demo both against your own hardest workflows — and to include a current-generation platform in the same exercise so you can see what the newest architecture changes.
Does Intellicore really cover dental clinical work?
Yes — dental-first is the product's origin. Interactive tooth charting on photographic imagery (FDI notation, per-surface), treatment plans with prerequisite chains and ADA item coding, chairside operatory mode, and chart-to-invoice billing are core product, built on an event-sourced clinical history that can never be silently overwritten.
How does Intellicore pricing work?
Pricing is quoted per practice after a demo, and onboarding is done for you — our team installs, configures, migrates your data and trains your staff. There is no self-serve signup: every practice goes live with its data and workflows in place rather than an empty account.
How do I see it working?
Book a demo — we'll walk through Intellicore configured for your kind of practice, with your workflows. Use the form on this page and we'll reply to arrange a time that suits your team.
See it working with your kind of data
Register your interest and we'll arrange a walkthrough of Intellicore configured for your practice — your workflows, your questions, no obligation.