EXACT review: what it does well, what to test
EXACT, from Software of Excellence, pairs practice software with performance coaching. That model has real strengths — and real questions to ask in 2026.
What EXACT does well
EXACT, from Software of Excellence (part of Henry Schein One), is a long-established dental practice management system used widely in Australia, New Zealand and the UK. It is known for its recall engine and practice-performance coaching programs, historically deployed on practice servers with hosted options available.
A strong patient-recall and communication engine. Practice-performance consulting and benchmarking built around the software. Backed by a large global vendor with a broad partner network.
What buyers should weigh
Pricing is quote-based and often bundled with term agreements, so comparing true cost against flat subscriptions takes care. Server-based deployments carry the usual hardware, backup and IT overhead. Being part of a large global suite means the product roadmap balances many markets, not just Australia.
The bottom line
Review EXACT as two products: the software and the program around it. The software's recall and communication tooling is genuinely strong. The program — benchmarking, coaching, term agreements — suits practices that want a vendor driving KPIs, and frustrates those who feel they're paying for consulting they've outgrown. Before renewing, test what the software does unattended: what happens to an unconfirmed appointment at 48 hours, who chases it, and what it costs in add-ons for the answer to be 'the software does'.
Moving from EXACT
EXACT practices typically bring patients, appointments, clinical notes, balances and documents across. We run the export with your team, map ADA item histories, and verify everything against source counts before go-live.
EXACT vs Intellicore, at a glance
| Aspect | EXACT | Intellicore |
|---|---|---|
| Deployment | Server-based with cloud/hosted options | Cloud-native — any device, no servers, continuous updates |
| Pricing model | Quoted per practice, commonly bundled with support and coaching programs on term agreements | Quoted per practice; onboarding includes migration and training |
| Data residency & isolation | Varies by deployment — confirm hosting location and tenancy model | AWS Sydney, one isolated database schema per practice |
| Clinical depth | Established — verify your specific workflows in a demo | FDI charting on photographic imagery, ADA-coded plans, chart-to-invoice |
| Automation & AI | Varies — confirm what runs unattended and what is add-on | Audited task engine + AI agents with human approval on every send |
Competitor details reflect publicly available information as at August 2026 and may change — confirm specifics with the vendor. All trademarks belong to their respective owners.
Common questions
What does migrating from EXACT involve?
EXACT practices typically bring patients, appointments, clinical notes, balances and documents across. We run the export with your team, map ADA item histories, and verify everything against source counts before go-live. The whole process runs in five steps — demo and discovery, configuration, data migration, parallel testing, go-live — and our team does the work.
Does Intellicore really cover dental clinical work?
Yes — dental-first is the product's origin. Interactive tooth charting on photographic imagery (FDI notation, per-surface), treatment plans with prerequisite chains and ADA item coding, chairside operatory mode, and chart-to-invoice billing are core product, built on an event-sourced clinical history that can never be silently overwritten.
How does Intellicore pricing work?
Pricing is quoted per practice after a demo, and onboarding is done for you — our team installs, configures, migrates your data and trains your staff. There is no self-serve signup: every practice goes live with its data and workflows in place rather than an empty account.
How do I see it working?
Book a demo — we'll walk through Intellicore configured for your kind of practice, with your workflows. Use the form on this page and we'll reply to arrange a time that suits your team.
See it working with your kind of data
Register your interest and we'll arrange a walkthrough of Intellicore configured for your practice — your workflows, your questions, no obligation.