A HotDoc alternative: the layer, made native
HotDoc exists because most practice software couldn't do patient engagement. The 2026 question: why run — and pay for — two systems where one now does both?
Where HotDoc is strong
HotDoc is Australia's largest patient-engagement platform for general practice — online bookings, reminders, recalls and forms layered on top of a practice's clinical software.
Dominant patient-facing booking network in Australian general practice. Mature reminders, recalls and digital forms. Deep integrations with GP clinical systems.
Why practices look beyond it
It is a layer on top of a PMS, not the PMS — you still run and pay for both, and keep them in sync. Costs stack per module alongside your core software subscription. Practices outside GP-style workflows (dental, specialist, allied) get less from its network.
How Intellicore answers
The layered model has costs beyond the invoice: two systems to keep in sync, engagement data separated from the clinical record, and reminders that don't know what billing knows. Intellicore makes engagement a property of the platform: confirmation requests and reminders schedule themselves around every appointment, patients confirm or cancel with secure one-tap links, recalls and campaigns run from the same audited task engine, and every message lands on the patient's timeline beside the visits and invoices it relates to. (Honest note: patient-facing online booking is on our public roadmap — today bookings flow through your team.)
Moving from HotDoc
Intellicore builds reminders, confirmations, recalls and two-way SMS into the platform itself, so there is no second system to sync. Patient-facing online booking is on our public roadmap; today, bookings flow through your team with secure one-tap patient confirm/cancel links.
HotDoc vs Intellicore, at a glance
| Aspect | HotDoc | Intellicore |
|---|---|---|
| What it is | Engagement/booking layer running on top of a separate PMS | Reminders, recalls and comms native to the practice platform |
| Systems to run | Two — the layer and your PMS, kept in sync | One — engagement data lives on the patient timeline |
| Pricing | Subscription per practice, quoted by modules | Quoted per practice; onboarding includes migration and training |
| Online booking | Patient-facing booking is the core offer | One-tap confirm/cancel links today; patient-facing booking on our public roadmap |
Competitor details reflect publicly available information as at August 2026 and may change — confirm specifics with the vendor. All trademarks belong to their respective owners.
Common questions
What does migrating from HotDoc involve?
Intellicore builds reminders, confirmations, recalls and two-way SMS into the platform itself, so there is no second system to sync. Patient-facing online booking is on our public roadmap; today, bookings flow through your team with secure one-tap patient confirm/cancel links. The whole process runs in five steps — demo and discovery, configuration, data migration, parallel testing, go-live — and our team does the work.
Is Intellicore built for Australian practices?
Entirely. Australian company (Intellisys Core Pty Ltd, Queensland), data hosted in AWS Sydney with one isolated database schema per practice, Privacy Act-aligned compliance posture, GST-compliant invoicing, and Medicare, DVA and health-fund claiming modelled end to end.
How does Intellicore pricing work?
Pricing is quoted per practice after a demo, and onboarding is done for you — our team installs, configures, migrates your data and trains your staff. There is no self-serve signup: every practice goes live with its data and workflows in place rather than an empty account.
How do I see it working?
Book a demo — we'll walk through Intellicore configured for your kind of practice, with your workflows. Use the form on this page and we'll reply to arrange a time that suits your team.
See it working with your kind of data
Register your interest and we'll arrange a walkthrough of Intellicore configured for your practice — your workflows, your questions, no obligation.